We want you to be satisfied with every order. This Refund Policy explains when you are entitled to a refill or a refund.
1. Right of Withdrawal
Because our services are digital and begin execution immediately after purchase with your express consent, the statutory right of withdrawal (14 days) does not apply once the order has started being processed, in accordance with Article 103(a) of the Spanish General Law for the Defence of Consumers and Users.
2. Refills
If your order includes a refill guarantee (or the Refill+ add-on), we will replace any drop in delivered engagement within the guarantee window at no extra cost. Simply contact us with your order ID.
3. Full or Partial Refunds
You are entitled to a full or partial refund in the following cases:
- Your order was never started within 72 hours of payment.
- We are unable to deliver the service due to a technical issue on our side.
- Less than 75% of the ordered quantity has been delivered after 14 days.
4. Non-Refundable Cases
- Wrong or misspelled target handle provided at checkout.
- Target profile set to private or made unavailable during delivery.
- Cancellation requested after full delivery has been completed.
- Drops occurring after the refill guarantee window.
5. How to Request a Refund
Contact us via our contact page with your order ID and the reason for the request. We respond within 48 business hours. Approved refunds are issued to the original payment method within 5–10 business days.
6. Chargebacks
Please contact us before initiating a chargeback — the vast majority of issues are resolved directly. Unwarranted chargebacks may result in the suspension of future service.